Store Policies

If you live in an area with below freezing temperatures, make sure you are tracking your packages and bringing them inside promptly. We will not replace paint or liquid items for freezing.

PLEASE NOTE: ALL SALE ARE FINAL. We cannot issue refunds, exchanges, etc. Please double check that you have everything in your cart.  Warranties are not expressed or implied. 

SHIPPING GUIDELINES
We only ship within the continental United States. Orders typically are shipped in up to 10 business days. On occasion there are delays from shipping companies and delays due to weather that are out of our control. Please feel free to email us anytime for a shipping update, we always do our best to fill orders as soon as possible. Email: customercare@theturnedleg.com

SALE SHIPPING INFORMATION
If you placed an order during a sale, shipping times are different. Check any images or sale information to find out what shipping times are for that particular sale.

DAMAGES
Most of our products clean easily and will just require water and soap to clean off the items it leaked on. Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package we cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund. Email photos and name or order number to  Email photos and description to customercare@theturnedleg.com

Questions can be sent to customercare@theturnedleg.com